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‘During winter our heat pump sounds like the howl of a small jet engine’

November 16, 2023

By Paul Homewood

I’ve reposted this, as the original post seems to have corrupted some links:

 

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Heat pumps are too loud to be installed in millions of homes under the Government’s noise guidelines, Telegraph Money revealed on Sunday.

Despite the Government wanting to install 600,000 heat pumps a year by 2028 to hit net zero targets, a report by sound specialists warns uptake could be limited.

The study reveals that most heat pumps are too loud for many homes in built-up areas because they would break noise limits set for homeowners who want to install one without planning permission and with a government grant.

Telegraph readers have voiced their frustrations of living with the intolerable noise heat pumps emit, with many arguing the case against their implementation.

We don’t put it on when children are asleep as the noise can be heard from inside their rooms’

Derrick Taylor: “You also need to consider the noise of the unit on the bedrooms of the house in which it is installed, rather than the distance to a neighbour’s property. I have one installed and we don’t put it on when children are asleep as the noise can be heard from inside their rooms. It is a Mitsibushi Ecodan and it’s approximately 10 metres from the bedroom. I find the official 40 decibels to 60 decibels (similar to fridge or dishwasher) to be inaccurate. It may be this at some points in its cycle but once the winter months arrive and it gets colder the fan works much harder and is louder as a result.”

The noise is like a small hovercraft and measured at well over the prescribed limits’

Michael Henshaw: “My neighbour fitted an air source heat pump (ASHP) pointing directly at our house. When operating at full duty, especially in colder periods, the noise is like a small hovercraft and measured at well over the prescribed limits. The planners have forced him to move the heat pump to a totally isolated position which of course most built up areas do not have the option of.

“The whole idea of heat pumps has been ill thought through and needs full reconsideration.”

‘Imagine a whole line of houses with a continuous loud hum’

Carol Bramdon: “There’s one in our village, the noise can be heard as you walk past their property. This article only pertains to the noise level of one installation, imagine a whole line of houses with a continuous loud hum. The one I know of is far louder than a fridge! I just hope none of my neighbours decides they can afford one.”

‘In a cold winter, the pump can howl like a small jet engine’

Anonymous: “I think I’m qualified to reply as we own two houses adjacent to each other. Both have underfloor heating. One is a 400-year-old listed cob and thatch cottage with single glazing and OCH heavily supplemented by two wood burners. The other is a heavily insulated barn conversion built seven years ago with an air source heat pump and a wood burner (never used).

“The cottage heating bills are negligible as I mainly keep the thermostats at 16 degrees and firewood is free apart from my labour.

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“The barn, lived in by a relation is kept at 24 degrees year round which the air source heat pump copes with and is quiet in summer, early autumn and late spring. However, in a cold winter, the pump can howl like a small jet engine as it struggles to maintain heat. Electric bills were also very high until we installed a 26 panel solar array in a paddock.

“In conclusion, I wouldn’t go near a ASHP in an existing house unless it had high levels of insulation. In the country at least, they are best used as background heat supplemented by a wood burner. In an old leaky listed cottage like ours I’ll stick to my oil boiler and wood burners thank you.

“As an aside, our oil boiler is 20 years old and has cost nothing in repairs but annual maintenance. The cottage ASHP is only seven years old and only last week needed a new fan motor which cost £1,100 to replace.”

‘They sound like the funnels on a cross Channel ferry’

Mrs Parkin: “I had one installed five years ago by my landlord. It had to be re-sited because the next door neighbour (detached) found it too noisy in their bedroom that overlooks our garden. They do sound like the funnels on a cross Channel ferry. Usually in winter, but not at the moment, as we are suffering from a second breakdown of it. Problem with the pressure so suspecting there is a leak somewhere. When they do work it doesn’t make the house toasty. The house was built in 1979 and still has the original windows. I have done my best to put draft excluder tape on them but really it isn’t efficient and we need the fire and electric heaters too. Buyer beware!”

‘I was looking at a heat pump installation for my detached house but failed the decibel level’

Mark Searle: “I was looking at a heat pump installation for my detached house but failed the decibel level by a small margin and would require planning permission. I decided not to go ahead with the project because of the uncertainties of the outcome & additional cost of planning permission, so I had a gas boiler fitted instead.”

‘Our neighbour’s unit just throws out a really annoying tumble drier hum most of the time’

D Trevelyan: “The decibel threshold should be measured at the nearest point of recreational use. We live in a rural area but by sitting on a sidewall our neighbour’s unit just throws out a really annoying tumble drier hum most of the time. The only consolation is that I know they regret getting rid of their oil boiler.”

22 Comments
  1. November 16, 2023 10:32 am

    Would the “local environmental health office” investigate complaints of noisy heat pumps?

    For those outside the UK, the “local environmental health office” is part of the local council, and they have powers of enforcement, although frequently incompetent.

  2. Devoncamel permalink
    November 16, 2023 11:28 am

    My heat pump along with every house in my estate ( no mains gas here) isn’t unduly intrusive but they are relatively expensive to run. My monthly electric bill is around £150 for a 4 bed house, recently lowered from about £200, thanks to the price cap reduction.

  3. David Woodcock permalink
    November 16, 2023 1:24 pm

    If I was you I would call in your installer because the outdoor unit should be below 45 decibels and only at 40 or 45 decibels on full power for a limited time and only periodically. What is the manufacturer of your equipment?
    All of my local neighbours have air source heat pumps, including me and none of us can hear each other’s units, even in the dead of night.

    • November 16, 2023 2:13 pm

      No David that is not accurate. To comply with MCS and local local planning regulations the heat pump must not be over 45dB measured at 1 metre from a neighbours door or windows.
      ASHP are in reality and even under test lab conditions on brand new units often well over that level at source. Samsung units are shown to be at source about 65dB with some models as high as 72dB as per here
      https://heat-pumps.org.uk/samsung-heat-pump-review/
      On the previous thread on this subject, that has now evaporated into the ether, I commented to Gamecock at 3:00 a.m. this morning regarding the noise keeping me awake from a neighbour’s ASHP. I live in a detached house in large grounds well away from the ASHP site. The neighbour is actually in the process of trying to sue the installers for poor performance and the upset it is causing everyone locally though his legal representatives have advised he stands little chance of success.

      • November 16, 2023 3:15 pm

        ” … his legal representatives have advised he stands little chance of success. ”

        If the system is demonstrably flawed then can it be rejected? Payment by credit card can be useful if a dispute with a supplier is a possibility.

      • David Woodcock permalink
        November 16, 2023 3:38 pm

        Hello Ray,

        It would seem that we are in agreement as I stated that the “outdoor unit should be below 45 decibels” and you state that “it should not be over 45 decibels”. Its the same thing isn’t it?
        As I said in my first post, if its over 45 decibels then one should speak to the installer because it indicates something is wrong. I have air to air Samsung equipment downstairs and the multi-outdoor unit runs well below 45 decibels and cannot be heard by any anyone unless they are standing right next to it. In fact the way I designed the system, it cant even be seen by anyone and its on the ground against the front elevation.

      • November 16, 2023 4:26 pm

        No David we are not in agreement. As I said elsewhere you are very good at silly word play.

      • Gamecock permalink
        November 17, 2023 11:52 am

        Ray, I did receive email notice of your reply. Thx!

        You were correct; all heat pumps here are air-to-air.

        And I appreciate the new units of sound: old vacuum cleaners.

      • Gamecock permalink
        November 17, 2023 2:03 pm

        Which makes me wonder . . . how many old vacuum cleaners does it take to equal one small jet engine?

      • November 17, 2023 2:15 pm

        Is the jet engine running?

    • November 16, 2023 2:37 pm

      David, is this….. by any strange chance you?
      https://www.linkedin.com/in/david-woodcock-05045457/?originalSubdomain=uk

  4. energywise permalink
    November 16, 2023 2:34 pm

    Just for clarity, I’m a highly competent Engineering professional & HV PM, with 40+ years in energy/power generation sectors – I will never have a battery car, heat pump or smart meter, for many reasons

  5. November 17, 2023 11:19 am

    More heat pump bother…

    School heat pumps so loud neighbours ‘unable to open windows’
    Residents who live near Reepham High School in Norfolk say the devices are a ‘24-hour noise nuisance’
    16 November 2023

    The pumps were installed last year but planning permission was only sought afterwards.

    https://www.telegraph.co.uk/news/2023/11/16/norfolk-school-heat-pumps-loud-residents-complain/

  6. Gamecock permalink
    November 17, 2023 8:57 pm

    Y’all keep saying, “Sue the installers.”

    This sounds odd to my American ears. On this side of the pond, the “installer” has little to do with the performance of the equipment; it is the manufacturer’s responsibility.

    • November 18, 2023 11:45 am

      ” Y’all keep saying, “Sue the installers.”

      Depends on the form of contract. For this type of project in the UK public sector and where the customer probably doesn’t have specialist technical expertise then a “design and build” contract is probably suitable, where the installer (contractor) should carry the design risk and the installer should supply the equipment.

      One intention being that the customer shouldn’t be stuck in the middle of a dispute between the installer and the manufacturer regarding a technical issue.

      • Gamecock permalink
        November 18, 2023 2:42 pm

        Thx, Mick.

  7. Kirk permalink
    November 17, 2023 11:02 pm

    The question I have is why the “heat pumps” in the UK are so different than the ones here in the US… Ours are generally good down to 20 degrees Fahrenheit, and then the recommendation is to go to pure electrical heat, which you do by cutting the heat pump out of the circuit for the forced air furnace.

    The compressor, which is outdoors, can be noisy at start-up in cold weather, but is never anywhere near 45 decibels that I’ve noticed.

    What the hell are they doing differently in the UK? Is it because they’re driving hot water heating systems with them, as opposed to forced air?

    • November 18, 2023 8:53 am

      Yes, I think you’ve hit the nail on the head!

      We do use them for full hot water central heating, just as we do with our existing gas boilers.

      Do you have heat your rooms with air ducts?

      • Gamecock permalink
        November 18, 2023 2:48 pm

        Can’t speak for Kirk, but here in SE US, units are all air source/air-to-air. They are quite literally just air conditioners with reversing valves and other necessary parts. So, yes, air ducts carry the air.

        No water heating is done.

  8. November 19, 2023 6:04 pm

    When my 10 year-old heat pump switches on I liken it to the sound of an aeroplane taking off then it continues to be very noisy depending on what it is doing. The noise seems to have worsened over time and I can now hear it throughout the house.. That is the indoor unit. The outdoor unit is very quiet.

Comments are closed.